EmailFrequently Asked Questions
- What is Included in the cruise fare? And what's extra?
- How much and who should I tip?
- What is the cancellation policy?
- What if the cruise price drops after I book or I find a better fare?
- Does the ship provide internet access? If so, how much does it cost?
- How can I keep in stay in touch with friends and family on land? Can I use my cell phone?
- What is the dress code?
- Can I bring alcohol on board?
- What kinds of items are not allowed on board?
CRUISE INCLUDES:
Room Accommodations
- All suites
- All oceanview
- All balconies (except for 10% of the rooms on Navigator)
- Full size marble tubs
- In-room minibar (restocked daily with beer, sodas and bottled water)
- Interactive flat screen television in each suite with extensive media library and complimentary movies-on-demand
- Toiletries and amenities
- 24 hour room service
- In-room personal safe
- Butler service in Penthouse Suites and higher, including complimentary in-suite bar setup and iPod® docking station
Food and Drink
- Up to four gourmet restaurants, including:
- Prime 7 (Steakhouse)
- Signatures, featuring Le Cordon Bleu-inspired cuisine
- Compass Rose
- La Veranda
- The al fresco Pool Grill
- Beverages including fine wines, beer and premium spirits, soft drinks, bottled water, specialty coffees and tea served throughout the ship
- Welcome bottle of champagne
- 24-hour room service and no additional charge for specialty restaurants
- In-suite dining, served course-by-course during restaurant hours
Entertainment
- Cabaret revues and feature productions
- Live music, including the nine-piece Regent Signature Orchestra
- Daytime entertainment
- Guest lecturers
- Lounges and nightclubs
- Cigar bar
General
- All on-board gratuities
- Fitness programs, sauna and steam rooms in the spa
- Roundtrip Air (from select US airports)
- Ground Transfers between airport and ship
- Unlimited Shore Excursions
- Business Class Air in Penthouse Suites and higher on Europe sailings (excluding Seven Seas Mariner October 21, 2010 and Seven Seas Voyager May 4, 2011 and May 24, 2011 cruises)
- Self-service launderettes (excluding Paul Gauguin)
Youth Programs
- Club Mariner Youth Programs
- Ages 5-8
- Ages 9-12
- Ages 12-17
Not Included (available for EXTRA Charge):
Food and Drink
- Chocolates
- Chocolate dipped strawberries
- Specialty bottles of wine and champagne
Onboard activities
- Spa services
- Casino
General
- Barber/Beauty salon services
- Laundry and valet services, including pressing and dry cleaning
- Ship-to-shore communications (i.e. telephone, WiFi, cell phone roaming charges apply)
- Outbound mail service and postage
- Medical services
- Professional photographs, portraits and film developing
- Internet access (see below section on internet access)
- Business services
- Babysitting (Private in-cabin baby-sitting can be arranged if a female crewmember is willing to perform the service outside of her regular duty hours.)
More info on Regent Seven Seas Cruises' website here↑ Back to Top
Tipping Policy
Gratuities are included in the cruise fare. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.
More info on Regent Seven Seas Cruises' website here↑ Back to Top
Cancellation period is based on vacation start date, not cruise departure date. Airfares are subject to a 100% cancellation fee if cancelled within 60 days of departure. Land and hotel programs are subject to a 100% cancellation fee if cancelled within 90 days of departure.
2010 Summer Sailings
From date of deposit to 121 days prior to vacation date: $200 per booking administration fee. This admin fee will be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
| 120-91 days prior to vacation date: | $400 per booking cancellation fee |
| 90-60 days prior to vacation date: | 10% of fare per person |
| 59-30 days prior to vacation date: | 25% of fare per person |
| 29-15 days prior to vacation date: | 50% of fare per person |
| 14-0 days prior to vacation date: | 100% of fare per person |
2010 Winter & Beyond
Cruises less than or equal to 25 nights in length (combo sailings to be based on combined length of sailing).
From date of deposit to 121 days prior to vacation date: $200 per booking administration fee. This admin fee will be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
| 120-91 days prior to vacation date: | 15% of fare per person |
| 90-51 days prior to vacation date: | 50% of fare per person |
| 50-31 days prior to vacation date: | 75% of fare per person |
| 30-0 days prior to vacation date: | 100% of fare per person |
Cruises greater than or equal to 26 nights in length (combo sailings to be based on combined length of sailing)
From date of deposit to 151 days prior to vacation date: $500 per booking administration fee. This admin fee will be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation and for travel any time.
| 150-121 days prior to vacation date: | 25% of fare per person |
| 120-91 days prior to vacation date: | 50% of fare per person |
| 90-76 days prior to vacation date: | 75% of fare per person |
| 75-0 days prior to vacation date: | 100% of fare per person |
Voyages sailing before the following cruises are considered 2010 Summer. The following voyages forward are considered 2010 Winter:
- Seven Seas Navigator September 15, 2010
- Seven Seas Mariner October 21, 2010
- Seven Seas Voyager November 23, 2010
Regent Seven Seas Cruises highly recommends personal, baggage and trip cancellation insurance for all Guests. All trip cancellation policies will be strictly enforced. Applications for insurance are provided upon request. Insurance is refundable up until the point that cancellation begins.
More info on Regent Seven Seas Cruises' website here↑ Back to Top
Regent Seven Seas Cruises does not advertise a price guarantee program.↑ Back to Top
Internet
Computer centers are centrally-located on each ship. Wireless access is available throughout the ship, including most suites. Internet access is available for a nominal fee.
More info on Regent Seven Seas Cruises' website here↑ Back to Top
Room Phone:
Guests can make telephone calls directly from their suite and will be charged by the minute.
Cell Phone:
Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). Remember to pack your phone charger.
For more questions about your service or about billing, please contact your cell phone provider.
More info on Regent Seven Seas Cruises' website here.↑ Back to Top
Ship attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime on board or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not considered appropriate after 6:00 p.m. Evening attire falls into one of two categories, Elegant Casual and Formal Optional.
Elegant Casual:- Gentlemen: Slacks (no jeans) and collared shirt. Sport jackets as optional.
- Ladies: Dress, pant suit, skirt or slacks (no jeans) with blouse or sweater.
While Elegant Casual is always appropriate, during Formal Optional evenings featured on longer cruises, guests may opt for a more formal choice of clothing.
Formal Wear:- Gentlemen: Tuxedos, dinner jackets or dark suit with tie.
- Ladies: Evening gowns and cocktail dresses
More info on the dress code and what to pack on Regent Seven Seas Cruises' website here↑ Back to Top
Guests are allowed to bring aboard spirits, wine and champagne, however each guest gets two bottles of spirits in their in-room bar (more in Penthouse level and above) and wine is complimentary with supper as part of their cruise fare.
Guests are allowed to bring spirits, wine and champagne purchased while in port to the suite for consumption. Liquor is not sold in the shops onboard.↑ Back to Top
RESTRICTED ITEMS
Guests may not possess firearms, explosives, flammable materials or other hazardous goods. Such goods will be surrendered to the Master at embarkation, and in Regent Seven Seas Cruises' discretion may be confiscated, destroyed or surrendered to authorities. Guests will have no claim for loss or inconvenience incurred.
More info on Regent Seven Seas Cruises' website here↑ Back to Top
