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Frequently Asked Questions


What is Included in the cruise fare? And what's extra?

CRUISE INCLUDES:

Room accommodations
  • Bed, bathroom, shower
  • On-Demand movies and TV
  • Toiletries and amenities
  • 24-hour room service
  • Personalized service of one Princess staff member for every three passengers
Food and Drinks
Entertainment

"Not Included" (available for EXTRA Charge):

Food and Drink
  • Specialty restaurants
  • Bar drinks (Alcoholic, bottled drinks, sodas)
On-board activities
General

More info on Princess Cruise Line's website here↑ Back to Top


How much and who should I tip?

Tipping Policy

Gratuities are automatically added to your on-board on-board account. Depending on your cabin class, gratuities are $10.50 to $11 per person (including children) per day. Also, be aware that a 15% service charge is automatically added to bar and wine purchases. This charge will be shared amongst those staff, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others.

Casino dealers and Lotus Spa® personnel do not share in the Hotel and Dining charge, as not all passengers utilize these services.

More info on Princess Cruise Line's website here↑ Back to Top


What is the cancellation policy?

The amount of the cancellation fee depends primarily on one factor: Days until your cruise's departure. The earlier you cancel, the less the fee. However, the specifics vary depending on the length of your cruise and if you are sailing on a holiday.

For example, for a 1 week, 7-night cruise (non holiday sailing) the cancellation fee is:

  • None, if cancelled with 75 days or more from departure
  • Your deposit amount ($250 per person), if cancelled between 74-57 days from departure
  • 50% of the total fare, if cancelled between 56-29 days from departure
  • 75% of the total fare, if cancelled between 28-15 days from departure
  • 100% of the total fare, if cancelled within 14 days of departure

See the chart here.

CANCELLATION POLICY EXCEPTION:. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your cruise or cruisetour fare if you cancel your booking.

Princess Cruise Line recommends the purchase of cancellation insurance.↑ Back to Top


What if the cruise price drops after I book or I find a better fare?

Princess Cruise Line does not advertise a price guarantee program.↑ Back to Top


Does the ship provide internet access? If so, how much does it cost?

Internet

Internet access is available on all Princess vessels through our 24-hour onboard Internet Cafe and wireless network. Access is available in staterooms and various public areas.*

Please contact the Internet Cafe Manager onboard for information regarding the charges that apply to Internet and wireless services and any other specific requirements.

* Internet access via satellite is significantly slower than high-speed connections on shore. Princess Cruises reserves the right to filter content accessed via the ship's Internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on-board Princess vessels.

More info on Princess Cruise Line's website here↑ Back to Top




How can I keep in stay in touch with friends and family on land? Can I use my cell phone?

Telephone:

For all ships in the Princess Fleet, call 900-329-SHIP (900-329-7447) from the US or 900-565-2800. The 900 service can be used to call or fax the ship. Please include passenger name and stateroom number to ensure quick delivery. Each ship has its contact number; see the list here.

Calls can also be charged to a credit card in both the US and Canada by dialing 877-656-7447. Visa, MasterCard, American Express and Discover (not Canadian) are all accepted. The cost for each call is $8.95 USD per minute or $11.95 CAD per minute and is subject to change without notice.

More info on Princess Cruise Line's website here

Cell Phone:

Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). For more information, visit www.cellularatsea.com. Remember to pack your phone charger.

For more questions about your service or about billing, please contact your cell phone provider.

For more information, click here.

More info on Princess Cruise Line's website here↑ Back to Top



What should I pack? What is the dress code?

You should dress for a cruise with Princess the same way you would for any stylish land-based resort. Casual sportswear, including shorts, lightweight pants and jogging suits, is the order of the day both at sea and ashore in hotter climates.

They recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

There are two designations for dress codes for dining: Smart Casual and Formal.

Smart Casual

Passenger attire should be in keeping with what they would wear to a nice restaurant at home.

  • Gentlemen
    • Pants and open-neck shirts
  • Ladies
    • Skirts/dresses, slacks, and sweaters

Inappropriate dinner wear such as pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes) are not permitted in the dining rooms. Shoes must be worn.

Formal

When formal nights are held, please observe the dress code in the Traditional Dining and Anytime Dining venues for the enjoyment of all our guests.

  • Gentlemen
    • Tuxedo, dark suit or dinner jacket and slacks
  • Ladies
    • Evening gown, cocktail dress, or elegant pant suit

More info on Princess Cruise Line's website here↑ Back to Top



Can I bring alcohol on board?

Alcohol

Princess requests that you do not bring alcoholic beverages (other than wine and/or champagne) onboard for consumption. Alcoholic beverages brought on-board will be collected at the gangway and will be delivered to the passenger's stateroom on the last day of the cruise. Passengers are permitted to bring one bottle of wine and/or champagne per person on-board. If the wine and/or champagne is brought to the dining room for consumption, a $15.00 per bottle corkage fee will be applied to the passenger's shipboard account.

More info on Princess Cruise Line's website here

Beverage Packages

Princess Cruise Line does not offer any unlimited beverage packages (alcoholic or soda). They do offer beverages and beverage packages as bon voyage gifts. They can be ordered by calling Princess directly at 1-800-PRINCESS (1-800-774-6237), or fill out the order form (page 17) and fax to 661-753-0182, or mail to Princess Cruises, Princess Celebrations, P.O. Box 913, Santa Clarita 91380-9047. All prices subject to change without notice.

Unlimited soda fountain package: $4.50 per person per day (or $31.50 for a 7-night cruise). Purchased separately a can of soda costs $1.95.↑ Back to Top

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MeetOnCruise: Our Take

Remember The Love Boat TV series? Well, that's what put Princess Cruises on the map. Today, Princess Cruises offers sailings to all seven continents, ranging in length from seven to 107 days.  Besides being known as "The Love Boat Cruise Line", Princess is also known for big poolside movie screens, an extensive wedding program (captain can legally marry American couples) and clean, well maintained ships  Princess is best suited for couples, families with children and teenagers, and older singles who like large ship cruising with "small ship feel".

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