EmailFrequently Asked Questions
- What is Included in the cruise fare? And what's extra?
- How much and who should I tip?
- What is the cancellation policy?
- What if the cruise price drops after I book or I find a better fare?
- Does the ship provide internet access? If so, how much does it cost?
- How can I keep in stay in touch with friends and family on land? Can I use my cell phone?
- What is the dress code?
- Can I bring alcohol on board?
- What kinds of items are not allowed on board?
CRUISE INCLUDES:
Room Accommodations
- Tranquility BedSM, an Oceania Cruises Exclusive, with 700-Thread-Count Linens
- Refrigerated Mini-Bar with Free and Unlimited Soft Drinks and Bottled Water Replenished Daily
- Complimentary and Extensive 24-Hour Room Service
- Signature Chocolates with Nightly Turndown Service
- Thick Cotton Robes and Slippers
- French-Milled Toiletries
- LCD Flat-Screen Television
- Security Safe Penthouse Suites and higher, including complimentary in-suite bar setup and iPod docking station
Food and Drink
- All meals (Concierge and above staterooms and suites and guaranteed a minimum of two dining experiences in each restaurant. Guests in other staterooms are guaranteed one dining experience in each restaurant.)
- Afternoon tea
- 24-hour room service
- Unlimited soft drinks and bottled water
Entertainment
- Live classical concert under the stars
- Magicians, comedians and other headliners
- Daytime entertainment
- Lounges and nightclubs with live music
- Card room
General
- Fitness programs, sauna and steam rooms in the spa
- On-board classes
- Lectures
- Library
Not Included (available for EXTRA Charge):
Food and Drink
- Martini Bar
- Alcoholic beverages
Onboard activities
- Spa services Canyon Ranch SpaClub
- Private session fitness classes
- Casino
General
- Barber/Beauty salon services
- Laundry and valet services, including pressing and dry cleaning
- Ship-to-shore communications (i.e. telephone, WiFi, cell phone roaming charges apply)
- Outbound mail service and postage
- Medical services
- Professional photographs, portraits and film developing
- Internet access (see below section on internet access)
- Gratuities
Youth Programs
- Oceania Cruises are designed for adults and do not provide care, entertainment, or supervision for children.
- Minimum sailing age is 6 months old.
More info on Oceania Cruises' website here↑ Back to Top
Tipping Policy
Guests are open to tip at their discretion. However, for your convenience, gratuities of $12.50 per guest, per day are automatically added to your shipboard account. An additional $4.00 per guest, per day will be added for guests occupying Penthouse, Vista or Owner's Suites where Butler Service is provided. Guests may adjust gratuities while onboard the vessel at their sole discretion.
More info on Oceania Cruises' websitehere↑ Back to Top
A full refund of payments received will be made when Oceania Cruises receives written notice of cancellation as indicated by the Cancellation Fee schedule listed here. Cancellation notices must be received by Oceania Cruises in writing.
Guests who cancel within the indicated periods are subject to the following per person cancellation fees:
Holiday Cruises and Cruises of 20 Days or Longer:
| 150 - 121 Days Prior to Departure: | Deposit Amount |
| 120- 91 Days Prior to Departure | 50% of fare |
| 90- 61 Days Prior to Departure | 75% of fare |
| 60 - 0 Days Prior to Departure | 100% of fare |
Cruises of Less than 20 days:
| 90- 61 Days Prior to Departure | 25% of fare | 60 -31 Days Prior to Departure | 50% of fare |
| 30 - 16 Days Prior to Departure | 75% of fare |
| 15 - 0 Days Prior to Departure | 100% of fare |
A 100% cancellation fee will be imposed for non-appearance or the absence of written notice. Fare is defined as the full cost of any cruise, land or air component purchased from Oceania Cruises.
More info on Oceania Cruises' website here↑ Back to Top
Oceania Cruises does not advertise a price guarantee program.↑ Back to Top
Internet
Oceania offers a 24-hour Internet center with and is fully staffed from 8:00am – 7:00pm on Sea Days and 8:00am – 11:00am & 3:00pm – 7:00pm on Port Days. There are 16 computers available in the Internet Cafe. Two additional computers are available in the Library. Wireless internet service is available throughout all ships.
There are 6 different rate packages, which include the following:
- $.95 per minute with no package
- 100 minutes for $80.00, additional minutes are $.80 per minute
- 200 minutes for $140.00, additional minutes are $.70 per minute
- 500 minutes for $300.00, additional minutes are $.60 per minute
- 800 minutes for $400.00, additional minutes are $.50 per minute
- 1,200 minutes for $540.00, additional minutes are $.45 per minute
Package amounts are charged upfront and no refunds will be made for unused minutes. All additional minutes are charged at the same rate level.
Wireless Internet Service
Wireless internet service is available throughout all ships. All suites include a wireless laptop for your convenience. Please refer to internet pricing listed above.
More info on Oceania Cruises' website here↑ Back to Top
Room Phone:
Guests can make telephone calls directly from their room using Ship to shore calling (calls made from stateroom to US/Canada). The cruise line charges $4.95/min.
Cell Phone:
Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). Remember to pack your phone charger.
For more questions about your service or about billing, please contact your cell phone provider.
More info on Oceania Cruises' website here.↑ Back to Top
Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. We request that jeans, shorts, t-shirts or tennis shoes not be worn at dinner.
More info on the dress code and what to pack on Oceania Cruises' website here ↑ Back to Top
Bring aboard beer and liquor at embarkation is allowed, but not encouraged. Beer and liquor must be consumed in the staterooms only. Guests wishing to purchase wine in a port of call and bring it onboard with them may do so, limited to three (3) bottles per stateroom. Guests are welcome to enjoy their wine in the comfort and privacy of their stateroom or suite, or, if they prefer, may enjoy their wine in one of the ship's dining rooms. Any wine consumed in the dining room or a public area will be subject to a corkage fee of $20.00 per bottle.
Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.
More info on Oceania Cruises' website here↑ Back to Top
.RESTRICTED ITEMS
Guests may not possess firearms, explosives, flammable materials or other hazardous goods. Such goods shall be surrendered to the Master at embarkation, and in Oceania Cruises' discretion may be confiscated, destroyed or surrendered to authorities. Guests shall have no claim for loss or inconvenience thereby incurred. Oceania Cruises assumes no responsibility for any loss of or damage to a guest's perishable items, medicines, valuables, financial instruments, electronic equipment and the like, except as specifically provided in the Terms and Conditions.
More info on Oceania Cruises' website here↑ Back to TopMeetOnCruise: Our Take
One Liner: Affordable luxury
Description: A small luxury cruise line with four ships cruising worldwide. Aims to deliver an up-market luxury cruise experience in an informal setting and at a reasonable price.
Who should sail: Adults and couples who want exceptional dining without the formality of a traditional luxury cruise line (Country club casual elegance)
Who may not be a good fit: Families with kids who want dedicated kids programs
