EmailFrequently Asked Questions
- What is Included in the cruise fare? And what's extra?
- How much and who should I tip?
- What is the cancellation policy?
- What if the cruise price drops after I book or I find a better fare?
- Does the ship provide internet access? If so, how much does it cost?
- How can I keep in stay in touch with friends and family on land? Can I use my cell phone?
- What is the dress code?
- Can I bring alcohol on board?
- What kinds of items are not allowed on board?
CRUISE INCLUDES:
Room accommodations
- Queen-size bed, single convertible sofa, upper berth pull-down bed (in some)
- Private bathroom
- Toiletries and amenities
- Television
- Refrigerator
- 24 hour room service
Food and Drinks
- Breakfast
- Lunch
- Dinner
- Snacks
- Ice Cream
- Soft drinks served at meals and at the beverage station on Deck 9
Entertainment
- Broadway-caliber, song-and-dance spectaculars starring some of your favorite Disney Characters daily.
- Meet and greet Disney Characters
- Live shows and first run movies
- Nightclubs and lounges
- Pools (including adults only Quiet Cool Pool)
- Deck parties
Not Included (available for EXTRA Charge):
Food and Drinks
- Specialty restaurants
- All alcoholic beverages
- Bottled water
- Specialty coffees
On-board Activities
- Spa services
General
- Salon
- Phone calls
- Photos
- Video games
- Internet usage
More info on Disney Cruise Line's website here↑ Back to Top
As a guideline, Disney Cruise Line suggests the following:
| Per Guest per cruise | 3-Night | 4-Night | 7-Night |
| Dining Room Server | $12.00 | $16.00 | $28.00 |
| Dining Room Asst. Server | $9.00 | $12.00 | $21.00 |
| Dining Room Head Server | $3.00 | $4.00 | $7.00 |
| Stateroom Host/Hostess | $12.00 | $16.00 | $28.00 |
| Dining Manager | Your Discretion |
| Room Service | Your Discretion |
| Palo | Gratuity not expected |
| Vista Spa & Salon | Your Discretion |
| Babysitting | Gratuity not expected |
| Shore Excursions | Optional/ not included in shore excursion price |
For your convenience, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge.
At the Walt Disney World Resort, 15% is the customary gratuity at restaurants and bars.
More info on Disney Cruise Line's website here↑ Back to Top
Cancellations may be made by telephone or in writing. The cancellation fee depends on a couple of factors: Days until departure and length of the cruise. The closer you get to the sailing date the larger that fee. For more specific details when canceling a Cruise, see the information here.
For example, for a 1 week, 7-night cruise the cancellation fee is:
- None, if cancelled with 76 days or more until departure
- Your deposit amount, if cancelled between 75-45 days from departure
- 50% of the total fare, if cancelled between 44 and 8 days till departure
- 100% of the total fare, if cancelled within 7 days of departure
The size of the deposit is determined by the cost of the cruise.
Disney Cruise Line recommends the purchase of trip cancellation insurance.↑ Back to Top
Disney Cruise Line does not advertise a price guarantee.↑ Back to Top
Each ship has an Internet Cafe and ten convenient WiFi hotspots for use with your personal laptop or smartphone.
Internet Rates
Pay as you go - $0.75 per minute
Internet/Wireless Internet Access on the Disney Magic
- 100 min for $55 ($0.55/min)
- 250 min for $100 ($0.40/min)
- 500 min for $150 ($0.30/min)
Internet/Wireless Internet Access on the Disney Wonder
- 50 min for $27.50 ($0.55/min)
- 100 min for $40 ($0.40/min)
- 250 min for $75 ($0.30/min)
Printing $0.25 per page
Internet plans can be used interchangeably on laptops and desktops throughout the ship. Please note, however, that plans cannot be upgraded once purchased, and credit will not be issued for unused plan minutes. Prices are subject to change at any time without notice.
More info on Disney Cruise Line's website here↑ Back to Top
Telephone:
You can direct dial anywhere in the world right from your stateroom. Ship-to-shore rates apply and will be posted in your stateroom.
More info on Disney Cruise Line's website here
Cell Phone:
Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). Remember to pack your phone charger.
For more questions about your service or about billing, please contact your cell phone provider.
More info on Disney Cruise Line's website here↑ Back to Top
CARIBBEAN AND BAHAMIAN CRUISES
Attire and Accessories
- Bathing suit
- Bathing suit cover up
- Swim diapers
- Sunscreen
- Sunglasses, a hat and other protective wear
- T-shirts
- Shorts
- Lightweight pants
- Jeans
- Sundresses
- Sandals or sneakers (comfortable shoes for Port Adventures)
In winter, you may also want to bring:
- A light jacket or sweater
- Socks
- Heavier footwear
Dinner attire is "cruise casual," meaning no shorts, swimwear or tank tops. Palo diners will want to dress up a bit more than when dining at Lumiere's or Triton's, though Guests are free to dress up for any dinner. A Personal Navigator-Disney Cruise Line's daily newsletter detailing all there is to see and do-will arrive at your stateroom daily with dressing advice for that night's dinner.
MEDITERRANEAN AND NORTHERN EUROPEAN CRUISES
Temperatures can be cooler in Europe-even in summer-so you may want to research weather predictions before you pack.
Attire and Accessories
- Bathing suit
- Bathing suit cover up
- Swim diapers
- Sunscreen
- Sunglasses, a hat and other protective wear
- T-shirts
- Shorts
- Pants
- Jeans
- Sundresses
- Sandals or sneakers
- Comfortable walking shoes
- Socks
- Formal dining apparel
- Evening shoes
- A windbreaker or light raincoat
- Hat, scarf and gloves (as needed)
- Winter coat (as needed)
Dinner attire is "cruise casual," meaning no shorts, swimwear or tank tops. European cruises always include at least one formal dinner. Palo diners will want to dress up a bit more than when dining at Lumiere's or Triton's, though Guests are free to dress up for any dinner. A Personal Navigator-Disney Cruise Line's daily newsletter detailing all there is to see and do-will arrive at your stateroom daily with dressing advice for that night's dinner.
More info on Disney Cruise Line's website here↑ Back to Top
Alcohol is permitted on board, but must be hand-carried on board in a day bag and/or carry-on bag, the dimensions of which cannot exceed 22" wide, 14" high and 9" deep. Guests who request a Wine Steward to open and serve a bottle of champagne, wine or liquor that has been brought onboard will be charged a corking fee of $15.00 per bottle.
Please be advised: Disney Cruise Line reserves the right to remove fragile items (including beverages) from luggage. In such cases, items will be stored and returned at the end of the voyage. Beverage containers are considered fragile and have previously caused damage in checked luggage. All fragile items must be transported inside carry-on luggage.
Free sodas are available at the Beverage Station on Deck 9 of the Disney Magic and the Disney Wonder. There are 2 Beverage Stations on Deck 11 of the Disney Dream. However, you must pay for alcoholic beverages and sodas at the bars and lounges onboard.
More info on Disney Cruise Line's website here
Beverage Packages
Unlimited fountain soda (sharing allowed): Free in all dining rooms and self-service drink areas Canned soda deal: Buy five cans, get six cans for $9 One can of soda: $1.75 Buy It: If you'll drink more than four cans of soda during your cruise
Bottled water packages: buy five 500-ml bottles of Evian, get six for $10; buy 10, get 12 for $17.50; and buy 20, get 24 for $35 One 500-ml bottle of Evian: $1.75 Buy It: If you'll be drinking five or more bottles of water during your cruise
Beer packages (sharing allowed): buy five, get six for $21.25; buy 10, get 12 for $42.50; buy 20, get 24 for $85 One bottle of beer: $4.25 Buy It: If you'll be drinking at least five beers
RESTRICTED ITEMS
Food coolers containing personal snack foods and drinks may not be brought onboard. They are only permitted if needed for medications, baby food or items related to special dietary needs.
Homemade, pre-cooked or other perishable items plus any open snack containers cannot be brought on board. Limitations on permitted food items are directly related to concerns for food safety and contamination prevention. Disney Cruise Line regrets that the crew members on board are unable to provide food preparation, refrigeration or storage for personal food or beverage items. Disney Cruise Line cannot verify the cleanliness of the environment in which pre-cooked or homemade food items were prepared, and so for the safety of all Guests and crew, these items are not permitted aboard the ship.
Personal bottle warmers are not permitted on board due to safety concerns. However, a limited number of approved bottle warmers and bottle sterilizers are available upon request through Guest Services. In addition, Guests can request hot water to be delivered to their stateroom at any time from Room Service.
More info on Disney Cruise Line's website here↑ Back to Top
MeetOnCruise: Our Take
Disney Cruise Line is a natural extension of the Walt Disney Parks and Resorts. Both deliver a unique Disney experience specifically targeted to families and children (for example, you won't find a casino onboard). The onboard experience is focused on letting adults recharge with adult-only bars, lounges, restaurants and swimming pools, while kids are entertained under the watch of the well-trained staff. Disney Cruises appeal to adults and families with children who enjoy the Disney experience and don't mind paying a premium for it.
Disney Cruise Photos from Members
