EmailFrequently Asked Questions
- What is Included in the cruise fare? And what's extra?
- How much and who should I tip?
- What is the cancellation policy?
- What if the cruise price drops after I book or I find a better fare?
- Does the ship provide internet access? If so, how much does it cost?
- How can I keep in stay in touch with friends and family on land? Can I use my cell phone?
- What is the dress code?
- Can I bring alcohol on board?
- What kinds of items are not allowed on board?
CRUISE INCLUDES:
Room Accommodations
- Bathrobe and slippers
- Toiletries and amenities
- 24 hour room service
Food and Drink
- All meals (except specialty restaurants)
- Tea, coffee, water and fruit juice
Entertainment
- Ball rooms, clubs and bars
- Theatre productions (musicals, Shakesperean plays, etc.)
- Live music, including pianists and string orchestra
- Movies
- Karaoke
- Quizzes and games
General
- Fitness center
- All pools and whirlpool/ hot tubs
- Sports club
- Library
- Dance classes
- Fittness classes
Youth Programs
- Children's programs for ages 1-12
- Arts and crafts
- Sports
- Disco
Not Included (available for EXTRA Charge):
Food and Drink
- Various beverages (alcoholic drinks, specialty coffees and bottled water)
- Specialty Restaurants
Onboard activities
- SpaClub services
- Enrichment Programs
- Cunard Insights
- Book Club
- Royal Academy of Dramatic Art
- Royal Astonomical Society
- Cunard Science at Sea
- Julliard School Jazz Series
- The Special Relationship
General
- Ship-to-shore communications (i.e. telephone, WiFi, cell phone roaming charges apply)
- Casino, bingo and other gaming
- Medical services
- Professional photographs, portraits and film developing
- In-room movies
- Internet access (see below section on internet access)
- Gratuities
- Shore excursions (organized tours at destinations)
More info on Cunard Cruise Line's website here↑ Back to Top
Tipping Policy
Gratuities are automatically charged. The amount charged varies by stateroom category:
- Guests with Grill Suites accomodations will be charged $13 per person per day.
- Guests with Britannia Suites accomodations will be charged $11 per person per day.
Naturally, you are free to tip any member of crew over and above these amounts at your discretion.
Bar and Wine Service Charge - A 15% charge is automatically added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff.
More info on Cunard Cruise Line's website here↑ Back to Top
The cancellation fee depends on a couple of factors: Days until departure and length of the cruise. The closer you get to the sailing date the larger that fee.
Cancellation charges for all voyages of 39 days or less:
| Days until departure | Cancellation Fee |
| 120 to 91 | None |
| 90 to 61 | 25% of full fare |
| 60 to 31 | 50% of full fare |
| 30 to 15 | 75% of full fare |
| 14 days or less or non-appearance | 100% of full fare |
Cancellation charges for all voyages of 40 days or more:
| Days until departure | Cancellation Fee |
| 120 to 91 | 25% of full fare |
| 90 to 64 | 50% of full fare |
| 63 to 43 | 50% of full fare |
| 42 days or less or non-appearance | 100% of full fare |
Note: Policies may vary for World Cruise Segments of 40 days or more. See the applicable World Cruise brochure for details.
The above cancellation charges apply to all travel including cruise, airfare, land arrangements and optional hotel/land extensions. If non-cruise components only are cancelled, the guest will be responsible for any cancellation charges imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties.
RefundsBefore a determination regarding a refund can be made, all cruise and air documents must first be returned to: Cunard Line, 24303 Town Center Drive, Valencia, California 91355. Partial use of cruise, airfare, hotel and land extension does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Cunard.
Cunard strongly recommends that all guests purchase comprehensive Trip Cancellation/Interruption Insurance for the full purchase price of the cruise as well as air and/or land program costs. Cunard also urges you to purchase medical and emergency evacuation coverage if your health insurance does not provide coverage outside of the U.S. Your Travel Professional can provide additional information about the CunardCare Travel Protection Program which has been specially designed and economically priced exclusively for Cunard guests (CunardCare).
More info on Cunard Cruise Line's website here↑ Back to Top
Cunard Cruise Line does not advertise a price guarantee program.↑ Back to Top
Internet
Each ship's computer center offers internet access via PC and guests with laptops may also access the web via the ship's wireless network, available in many public rooms. Queen Mary 2 also offers in-stateroom e-mail access to her guests, via a "CruisEmail" account - information and addresses will be provided in your preliminary documents. Charges apply for these services.
Internet minutes are available at the following rates:
A basic time charge of $0.75 per minute.
Internet Packages
- 2 hrs $47.95
- 4 hrs $89.95
- 8 hrs $167.95
- 16 hrs $287.95
- 32 hrs $479.95
In-room phone to shore calls
$10.00 per minuteMore info on Cunard Cruise Line's website here↑ Back to Top
Room Phone:
All staterooms have direct-dial telephones. Before your departure, in your final document packet, you will receive direct-dial phone and fax information.
Cell Phone:
Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). Remember to pack your phone charger.
For more questions about your service or about billing, please contact your cell phone provider.
More info on Cunard Cruise Line's website here.↑ Back to Top
The general atmosphere on board all Cunard voyages is elegant, but relaxed. Although shorts and bathing suits may not be worn in the ships' main restaurants, causal attire (excluding brief shorts) is welcome during the day at the Kings Court on the Queen Mary 2 and the Lido Restaurant on the Queen Victoria. Bathrobes, bathing suits, brief shorts and exercise clothing should be reserved for pool side lounging, deck activities and the Spa Clubs. Guests are required to wear shoes and outer garments when passing through inside public areas.
For Shore Excursions, you will need to pack a range of summer or warmer clothes, depending on your itinerary. Remember to respect the culture dress norms of your hosts when visiting shrines, temples and churches.
Generally, evening dress may be either formal, semi- formal or elegant casual when your ship is at sea, and semi-formal or casual when your ship is in port. There will be a maximum of three formal nights in a week. Evening attire for the ship's main restaurants, effective from 1800 hrs (6:00 pm), will be specified on your ship's Daily Program.
Please refer to the below-listed dress code descriptions:
-
Formal:
- Gentlemen: Black tie or formal dark suit
- Ladies: Evening dress or other formal attire
-
Semi-formal:
- Gentlemen: Jacket and tie
- Ladies: Cocktail dress or trouser suit. No jeans.
-
Elegant Casual:
- Gentlemen: Jacket, no tie required
- Ladies: Dress, skirt or trousers. No jeans or shorts.
More info on the dress code and what to pack on Cunard Cruise Line's website here↑ Back to Top
Guests may not bring liquor of any kind on board for consumption. However, one bottle of wine or champagne per person is allowed. Guests must surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Carrier, which will be delivered to your stateroom on the last day of the voyage.
A corkage fee of $15.00 U.S.D. per bottle (which is subject to change without notice) will be applied to wine and champagne brought aboard by you and consumed in the ship's restaurants.
More info on Cunard Cruise Line's website here↑ Back to Top
RESTRICTED ITEMS
Passenger is not allowed to bring on board the vessel any intoxicating liquors, or beverages, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
More info on Cunard Cruise Line's website here↑ Back to TopMeetOnCruise: Our Take
Frustrated that traditional cruising (formal dinners at set meal times) has all but disappeared? Then Cunard Line is for you. The London-based cruise line provides regularly scheduled transatlantic cruises on the Queen Mary 2, a true ocean liner. Cunard appeals to adults, couples and families who enjoy traditional ocean cruising including dressing formal for dinners. Most unique feature: Cunard provides male social hosts for women traveling solo.Cunard Line Photos from Members
