EmailFrequently Asked Questions
- What is Included in the cruise fare? And what's extra?
- How much and who should I tip?
- What is the cancellation policy?
- What if the cruise price drops after I book or I find a better fare?
- Does the ship provide internet access? If so, how much does it cost?
- How can I keep in stay in touch with friends and family on land? Can I use my cell phone?
- What is the dress code?
- Can I bring alcohol on board?
- What kinds of items are not allowed on board?
CRUISE INCLUDES:
Room accommodations
- Bedding, private bathroom
- Toiletries and amenities
- 24 hour room service
Food and Drinks
- Meals (breakfast, lunch, dinner, snacks) w/Dining options
- Drinking water
Entertainment
- Broadway Style Shows
- Nightclubs
- Opulent Casino
- Live music
General
- Onboard Activities
- Costa Kids Program
- State-of-the-art Fitness Facility
- Library and Card Room
Not Included" (available for EXTRA Charge):
Food and Drink
- Specialty Restaurants
- All drinks (except water)
- Alcoholic beverages
- Non-alcoholic beverages (soft drinks, coffee, juices, bottled water, tea)
On-board activities
- World-Class Spa amenities
- Fitness Trainers & Exercise Classes
- Art Auctions
General
- Internet Cafe
- Beauty Salon
- Boutiques & Shopping
- Shore Excursions
- Golf Lessons
More info on Costa Cruise Line's website here↑ Back to Top
Tipping Policy:
Costa will automatically debit your onboard account a modest service charge per person per day. Should you wish to change the amount, contact the Guest Relations Desk. Bartenders, servers, deck stewards and other staff may be tipped as service is received. For your convenience, a 15% gratuity is added to beverage purchases automatically.
Service Charges
Caribbean sailings departing from the U.S.:
Adult
- $11.00 per day for cruises up to 7 nights
- $7.50 per day for cruises over 7 nights
Children (under the age of 18)
- $7.50 per day up to 7 nights
- $3.75 per day for cruises over 7 nights
Caribbean sailings departing from non-U.S. ports:
Adults
- Euro 6.00 per day for cruises up to 8 nights
- Euro 5.00 per adult per day on longer cruises
Children
- 50% of the adult amounts for teens between the ages of 14 and 17
- There is no service charge for children under the age of 14.
Europe, Dubai and Costa Marina sailings:
Adults
- Euro 6.5 per day for cruises up to 8 nights
- Euro 5 per adult per day on longer cruises
Children
- 50% of the adult amounts for teens between the ages of 14 and 17
- There is no service charge for children under the age of 14.
Transatlantic sailings:
Adults
- Euro 5 per day
Children
- 50% of the adult amounts for teens between the ages of 14 and 17
- There is no service charge for children under the age of 14.
South America sailings:
Adults
- $8.00 per day
Children
- 50% of the adult amounts for teens between the ages of 14 and 17
- There is no service charge for children under the age of 14.
Far East - Costa Allegra sailings:
Adults
- $6.00 per day
Children
- 50% of the adult amounts for teens between the ages of 14 and 17
- There is no service charge for children under the age of 14.
More info on Costa Cruise Line's website here↑ Back to Top
Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines N.V., 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person, will be assessed based on when cancellation notices are received as follows:
Worldwide International:
| 90 or more days prior to sailing | Full Refund |
| 89 - 45 days prior to sailing | Deposit Amount (plus $50 fee for air cancellation) |
| 44 - 15 days prior to sailing | 50 percent of cruise fare/air add-on/hotel |
| 14 days or less prior to sailing | No refund (100 percent cancellation charge) |
Caribbean:
| 70 or more days prior to sailing | Full Refund |
| 69 - 30 days prior to sailing | Deposit Amount (plus $50 fee for air cancellation) |
| 29 - 8 days prior to sailing | 50 percent of cruise fare/air add-on/hotel |
| 7 days or less prior to sailing | No refund (100 percent cancellation charge) |
Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so Guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.
More info on Costa Cruise Line's website here
For information on Costa Cruise Line's Carefree Travel Protection Plan click here↑ Back to Top
Costa Cruise Line does not advertise a price guarantee program.↑ Back to Top
Internet
On every ship in the fleet you'll find an Internet Point (Internet cafe) with satellite connection to the web, for which you can pay using your Costa Card.
You can bring your own laptop or PDA make use of the Wi-Fi Internet connection in all public areas, pool decks and cabins available on Costa Deliziosa, Costa Pacifica, Costa Luminosa, Costa Serena, Costa Concordia, Costa Magica, Costa Fortuna, Costa Mediterranea, Costa Atlantica, Costa Victoria, Costa Romantica, Costa Classica and Costa Marina. WiFi is not available in the cabins aboard Costa Fortuna.
You can simply choose among Costa Cruise Line's pre-paid tariff plans that you will be able to view onboard or pay for the minutes of connection you use through your onboard bill at the end of the cruise. Throughout the duration of the cruise, you can add more credits to your card whenever you wish.
More info on Costa Cruise Line's website here↑ Back to Top
Telephone:
Ship-to-shore telephone service is available at an additional cost 24 hours a day from your stateroom while the ship is at sea or in port. You'll find a telephone, rates and dialing instructions in your stateroom.
All Costa ships can be reached by satellite phone while at sea. The caller will be charged for the actual conversation time after the ship responds.
More info on Costa Cruise Line's website here
Cell Phone:
Yes, you can use your cell phone. Note, you will incur roaming charges (T-Mobile $4.99/min, AT&T $2.49/min, Verizon $2.49/min, Sprint $2.49/min, Alltel $2.49/min). Remember to pack your phone charger.
For more questions about your service or about billing, please contact your cell phone provider.
More info on Costa Cruise Line's website here↑ Back to Top
Daytime dress on a Costa cruise is casual such as light, cotton clothing or swimwear with cover up when indoors. Sweaters, lightweight jackets, raincoats and hats are also appropriate for Northern Europe. Tennis shoes or low-heeled walking shoes are recommended for exploring the ports of call.
While most shore excursions do not have dress codes, some tours specifically prohibit shorts and sleeveless shirts, and require ladies to wear knee-length skirts or slacks.
Most every night is informal, feel free to dress comfortably in resort attire, jackets are not required.
There are typically one to two formal nights depending on the length of your cruise where you may choose to dress formally, elegantly in a suit for men and cocktail dress for the ladies, or more casually in elegant resort wear, as how you want to enjoy your night is up to you.
Caribbean cruises host an informal night Roman Bacchanal to which you may wish to wear a custom toga or accessorize your bedsheet/toga provided onboard.
More info on Costa Cruise Line's website here↑ Back to Top
Alcohol
No food or drink purchased on land may be brought aboard when boarding the ship. Any local products purchased during excursions may be handed to Costa staff for safekeeping and collected before disembarking at the end of the cruise.
All ships in any case provide generous buffets and drinking water dispensers, with both cold and hot water to prepare teas and infusions at any time of the day. Cocktails, coffees and a wide range of drinks can be purchased on every deck and in all the bars.
Beverage Packages
10 nonalcoholic drinks: $25.30 for 10 drinks, including sodas, virgin cocktails, fresh squeezed citrus fruit juice, and iced tea. This can be shared. Cost of - One soda: $2.50 One virgin cocktail: $4.80 One fruit juice: $3.80 One iced tea: $2.50 Buy It: If you plan to drink at least two of each of the above (10 of these drinks would come to more than $30 if purchased separately; 10 virgin cocktails would total nearly $50)
13 large bottles of mineral water: $32.90. This can be shared. Cost of one large bottle of mineral water: $3.65. Buy It: If you plan to drink at least 10 bottles during your cruise; 13 bottles à la carte would come to $47.45
20 large draft beers: $113.85 per person. This can be shared. Cost of one draft beer: $6.35. Buy It: If you plan to drink at least 18 beers; 20 beers purchased separately would cost $127.
Wine and water packages: from $94 for four bottles of Italian wine (two red and two white), plus several large bottles of mineral water. This can be shared. One bottle of wine: $24 for red, $25 for white One large bottle of mineral water: $3.65 Buy It: If you plan to drink four bottles of wine during your cruise; four bottles purchased separately would cost $98, excluding the large bottles of water
"Happy Individual" beverage package (cannot be shared): $16.10 per person per day for wine, draft beer, soft drinks or mineral water by the glass for lunch and dinner in the main dining room and buffet restaurant; $9.20 per day for kids (soft drinks and mineral water only) Buy It: If you'll drink at least three glasses of wine and one can of soda per day
More info on Costa Cruise Line's website here↑ Back to Top
