Posts Tagged ‘cruise lines’

Stay tuned for updates from Cruise Shipping Miami conference

Monday, March 15th, 2010
Cruise Shipping Miami 2010 Conference

Cruise Shipping Miami 2010 Conference

We’re heading down to Miami Beach for the annual Cruise Shipping Miami conference.  Despite the bland name, the conference should be a good one.  Many players in the cruise industry will be there including the cruise lines, press, destinations and all sorts of vendors.

We’ll be tweeting and blogging on several of the sessions and highlighting interesting comments and takeaways.  We’ll also report on what new developments cruise travelers can expect.

Expect to see blog reports from the following sessions:

Tuesday
Opening address by Richard Sasso – CLIA chairman and MSC Cruises President

The State of the Cruise Industry - The CEOs of the major cruise lines will be speaking about the fundamentals of the industry and the improving economic climate.  Issues we hope to hear more about:  price increases, new capacity in Europe, continued global expansion and new ships

Cruising for the Upscale Consumer – CEO of the luxury cruise segment will talk about the outlook for those focused on the high end cruise consumer

Wednesday
Expanding and refurbishing the fleet – new ship building strategies as well as upgrading existing fleet

Destination Caribbean – Analyzing the prospects for a region that will see increased capacity in 2010

Patterns for Deployment – 10 factors that will affect the deployment strategies of the cruise lines

Alaska Panel – This one should be interesting.  A panel will discuss the lessons learned from Alaska’s initiative to increase taxes and environment regulation on the cruise industry

Thursday

Distribution of the Product – This topic hits home for us.  Discussion of the role of social media networking in marketing of the cruise product

Expedition and Discovery Cruising – Focusing on this niche market which takes cruise travelers to some of the world’s most remote locations

We’re looking forward to  a fun and information packed few days…so stay tuned to our blog for all the posts, as well as our twitter stream (www.twitter.com/meetoncruise) for live tweets.  And if you’re at the conference, come say hi!

Cruise Ship illnesses and tips to stay healthy

Monday, March 8th, 2010

Four.  That’s the number of ships that have reported stomach illnesses in one week.  See the USA today’s report here.  The four ships are Holland America’s Maasdam, Celebrity Cruises’ Millenium and Mercury and Royal Caribbean’s Jewel of the Seas.

Let’s put this in context.  Given the thousands of cruise voyages going out every year, the percentage of sailings with an incident is quite low.  The Centers for Disease Control (CDC) tracks these incidents; there were 13 incidents in all of 2009, 15 in 2008, 21 in 2007 and 34 in 2006.  So far this year, there have been 7 incidents.  While its too early to tell for this year, it does not seem out of the ordinary given the data for years past.

There are several tips for cruise travelers to ensure they stay healthy.  If you are in the cruise planning process, take a look at this great resource from the CDC.  Essentially, the CDC periodically inspects cruise ships and assigns them a ‘health score’.  Click here for the advanced search: Enter up the ship(s) you are considering and see their scores and inspection details. You want to look for ships that have a score of 85 and above.

The good news is most of the major cruise line ships have scored well…and several got a perfect score of 100.  Including Celebrity’s Solsctice, Carnival’s Freedom and Norwegian’s Pearl.  Only 7 ships had an inspection score lower than 85.

Once you’ve picked your ship and are sailing, here are a few simple tips to stay healthy:

  • Just like on land – wash hands frequently! Have fun on the slot machines, but definitely wash your hands afterward.  An easy way to do this is to carry a small tube of hand sanitizer like Purell.  Or use the numerous hand sanitizer stations on the ships themselves.
  • If you do get sick, report your illness.  Get to the ship’s medical staff ASAP and follow their recommendations on how to address the illness.
  • Avoid eating or drinking anything that you think will make you sick.

That’s it!  Again, despite the large media attention over the past few weeks, cruising is generally a very safe and healthy way to travel.  With these tips, you’ll be even safer.  Do you have any other tips or suggestions?

The Best and Worst Cruise Airports in North America

Thursday, March 4th, 2010

JD Power just released the results of its 2010 North America Airport Satisfaction study.  There were some interesting insights in there:

  • Most travelers just want basic efficiency over the latest technology.  Getting through check-in and security quickly and finding a comfortable seat was more important than Wi-Fi access, television, etc.
  • The better the airport in terms of providing good basic services, the more money travelers spent at the airport
  • Overall smaller and medium sized airports did better than larger airports

BTW, how did Detroit become the best large airport?!  More to the point though, for those of us who consistently take cruises, a reliable and comfortable airport is hugely important to the overall cruise experience. Reliablity is tops mostly because if you can’t get to your cruise on time, well, you will not go on your cruise.  Also, for many cruise travelers the airport is the first part of the trip, setting the tone for the rest of the vacation.

So based on the results of the survey, here are the best and worst airports in cities with a cruise port:

Among the best:

Tampa (TPA)

Above average:

Baltimore Washington (BWI)

Jacksonville (JAX)

Palm Beach (PBI)

About average:

San Francisco (SFO)

Fort Lauderdale (FLL)

San Diego (SAN)

Seattle (SEA)

Vancouver (YVR)

Lower than average (aka: among the worst):

Miami (MIA)

NYC (JFK)

LA (LAX)

NYC (LGA)

Washington Dulles (IAD)

City governments and cruise lines need to pay attention to this.  My guess is we’ll start seeing cruises migrate from below average airport cities to better airports.  One recent example is Norwegian’s move to base the Norwegian Star in Tampa for the first time.

As new cruise passengers are increasingly coming from cities not close to a cruise port, airports have become more crucial for both cruise passengers and cruise lines.  Below average airports would be wise to start making changes, before cruise lines take their business elsewhere.  Are you listening MIA?

Faraz

Why We Love the iLounge Idea

Thursday, February 25th, 2010

Last week, Celebrity Cruises announced that their latest ship, Celebrity Eclipse will launch with an iLounge.  An Apple store / internet cafe with “easy access to the Internet, inspiring classes and new products”.  We love the idea.  Here’s why:

  • Museum Experience: Going to an Apple store is akin to going to a museum.  It is an EXPERIENCE – in beauty, elegance, technology…and just fun.  That sounds very much like the vacation experience cruise lines are selling.  On that inevitable cloudy day on your cruise, where else are you going to be hanging out?
  • Cool, hip: While the average age of cruisers continues to go down (see here), cruise lines clearly want to reach out to younger consumers.  The iLounge gives Celebrity a way to do that – associating your brand with a brand such as Apple, makes you cool, hip. Remember the Mac vs PC ads?
  • Affluent consumers: The price point of Apple products are typically above other competitor products.  Sometimes way above.  A Macbook Pro can easily cost $1600, while an equivalent [in specs] PC can be half that price.  Yet, for those that can afford it, Macs are the way to go.  Thus, Celebrity is attracting a more affluent consumer segment.
  • Design and convenience trumps price: Apple consumers tend to value good design and convenience over price.  I.e. no blue screen of death (PC owners know what I’m talking about).  As prices for cruises go up due to greater demand (see Carnival’s recent announcement), consumers that value design and convenience over price are exactly the consumers cruise lines want.
  • Learning is fun: I’ve always enjoyed taking classes at the Apple store.  And what better way to learn iMovie or iPhoto than by bringing your cruise vacation digital video/pics to a class and learn how to put together a fun video or photo stream.

Great move, Celebrity.  Although, one tip:  type in “iLounge” into google and you get nothing related to Celebrity Cruises.  You should fix that.

If other cruise lines were smart, they should, ahem, ‘adopt’ this idea.  After spending $200 on a new iPod, that $9 daiquiri by the pool doesn’t seem all that expensive, does it?

Faraz

What to expect on your first Cruise Ship experience

Monday, February 8th, 2010

If you’ve never cruised before, the choices can be overwhelming!  Do I go with the cruise ship with the rock climbing wall, or the one that has an all you can drink package…oh, or how about the one which has an adults only area??  Choosing a cruise vacation should not be this tough, sigh.

Each cruise line and ship has distinctive features and amenities that can create an endless set of options and debate.  But, almost all cruise ships have a common set features and options.   We’ve boiled all of the features down for you, the first time cruiser.  Here is the nitty gritty on what you can expect:

Food and Drinks

  • Fine gourmet dining every night.  Other options:  room service available 24/7, lunch and dinner buffets.  For an added cost, high end specialty restaurants.
  • 1 or 2 Formal nights, where passengers dress up for dinner.  You can always skip and do the buffet.
  • As much coffee, tea, water as you can drink.  Sodas and alcoholic beverages are extra.

Accommodations

  • Cabins – from cheapest to most expensive:  interior (no window), ocean view, balcony, suite (bigger room w/ balcony).
  • Internet and phone access is available – careful, its pricey.

Onboard

  • Spa & gym – wellness center for working out, exercise classes, massage/manicure, jacuzzi.
  • Kids programs – they take the kids away!  any questions!?
  • Nightly Entertainment – comedy and vegas/broadway style shows.
  • Pools and deck space for laying out and tanning
  • Casino gaming – so you can make back what you spent on drinks the previous night:)

Ports of call

  • Typically the ship docks in early in the morning, giving you all day at the destination.
  • Cruise lines arrange various shore excursions, for an additional cost.  Don’t forget, you have the option to explore on your own.

Other tips

  • Friendly staff from all over the world.  Don’t be shy about asking questions.
  • Save some money for tips – typically give at the end of the trip ($10-15 per day is fine).
  • Read the daily newsletter – there’s stuff going on everyday.  E.g. lectures, cooking classes, gym classes.
  • You’ll find all ages on cruises – young couples, older couples, families, kids, singles.  With 2000-5000 passengers in each ship, there is a good chance to meet other people like you.  (You can use our site to meet others going on your cruise!)

So, while the myriad choices can be intimidating, you can count on going through the above on *most* of the major cruise lines.  Don’t fret the decision too much.  Take the plunge..chances are you’ll have a blast!

What other cruise questions do you have?  Let us know in the comments.

Highlights from the Royal Caribbean Earnings Call

Thursday, January 28th, 2010
Royal Caribbean Cruise Line

Royal Caribbean Cruise Line

We listened in on Royal Caribbean Cruise Line’s 4th quarter earnings call.  Bottom line:  earnings were better than expected and the company is seeing a “steady recovery” and is positive about their outlook for 2010.

Here are the highlights:

  • Oasis of the Seas driving higher prices and exceeding expectations.  “On board spending is handily higher”
  • Plenty of cash (about $900 Million) and don’t need to go to the capital markets
  • Not back to pre-recession demand level, but booking level about 30% higher from last year.  Looking ahead, pricing looks to be higher.
  • Similar Haiti comments that the company has made before:  “in the end, we decided we bring Haiti supplies and economic activity”.
  • Not including fuel, costs were down 8.8%.  No specifics were provided, just that management is “focused on this”
  • Number of international guests have doubled in the last 5 years
  • Confirmed Europe demand is healthy even though overall capacity has increased

Looks like investors like what they see as shares are up almost 3% as of this writing.

Overall the folks at RCL are pretty positive.  Interesting that there was no discussion of risks.  If the American consumer is back buying cruises, maybe this is a sign that the economy is coming back.  Or is this just a bump up from a really bad year?  Thoughts?

Faraz

Related articles:

Royal Caribbean Posts Surprise 4Q Profit; Shares Jump

RCL investor site, earnings release statement

What the iPad means for Cruise Lines

Wednesday, January 27th, 2010

As a tech geek and admitted internet junkie, I usually hear a statement along the lines of “you need to disconnect while on vacation!”.  Yes yes, I know vacation is an opportunity to relax, not think about work, not be so plugged in, etc.  So, what exactly do I do when I finally ‘unplug’?  I typically do the following:  read a book, maybe watch a few movies, talk with friends and generally lounge around a lot.  I suspect many of you do similar things on your vacations.

So, what does this have to do with the iPad and Cruise lines?  I know this is going to be controversial…but I pose the following:  We NEED to be connected TO relax!

On the surface, that sounds like an absurd statement.  But think about what I (and presumably most of you) actually do to relax:  read a book…on my iPad (or Kindle).  Watch a few movies…on my iPad.  Talk with friends…on a skype connection over wifi, on my iPad.

Clearly more of our media and entertainment consumption will happen via the internet.  And devices like the iPad (and Kindle) are increasingly made for lounging around. Lounging is the intended form.  Hey, it’s no coincidence that Steve Jobs demo’ed the iPad while sitting on a sofa chair.

Still not convinced that you NEED to be connected to relax?  Just look at your kids (or neighbors kids)…when are they not connected?  Here’s a related article on NY Times:  “If your kids are awake, they’re probably online“.

So what does this mean for Cruise lines?

Mainly, that the cost of  wi-fi needs to come down.  As more passengers bring these devices on board, they’ll demand the ability to download a $12 book from Amazon without spending $28 for one hour wifi connection.  This is actually an opportunity for Cruise lines.  As wifi becomes more reasonable (think $10-15 per day), more passengers will sign up for it.

Cruise lines already know that younger consumers and solo cruisers are huge growth markets.  Make getting online on your cruise ship quick and affordable…and you’ve got their attention.

There are also other revenue opportunities for Cruise lines.  Connected passengers can book shore excursions online or make dinner reservations.  All from the comfort of their deck chair..with a cold drink..and an iPad.  Now that’s what I call vacation.

Faraz

Steve Jobs demoing iPad

Need your help frequent cruisers – FREE $15 Starbucks Gift Card

Thursday, January 21st, 2010

starbucks gift card

As you know, we are building a community for folks who love cruise travel.  This is a new site and we have many exciting changes planned.  At the end of the day, we want to make sure our site is a valuable resource for all those who plan and take cruise vacations.

So if you are a ‘frequent cruiser, we’d love to talk with you.  15-20 minutes of your time is all we need, we promise!  Who qualifies as a frequent cruiser?  Anyone who takes 4 or more cruises a year, qualifies.  That’s a cruise every quarter.

This would be tremendously helpful to us as we plan the next phase of our site…and we would love your input.  What do you get?  A $15 FREE gift card to Starbucks (hey, we’re a startup, after all:) ).  You also get to help shape the next phase of our site.

Next steps:  Simply send an email to contact@meetoncruise.com and tell us you want to help.  We’ll get in touch!

Please pass the word on…and thanks in advance!

Idea: Volunteer excursions in Haiti.

Tuesday, January 19th, 2010
Picture of beach and ship in Labadee, Haiti

Labadee, Haiti (Tripadvisor.com)

“Disgusting!” as one poster put it.  Or was it the right thing to do?  The outburst of mixed emotions over Royal Caribbean’s return to dock at a private beach in Haiti is understandable.

My first reaction was, “that’s just wrong”.  How can vacationers justify sunning themselves on a beach within miles of one of the worst natural disasters in over 2 centuries in Haiti?  It just didn’t seem right.  People have rightly expressed their outrage here, here and here.

As difficult as it is, try to look at the issue without any emotions.  Would you feel the same way?  Several questions come to mind.  If 60 miles (as asserted by this Huffington Post article) is too close to untold suffering, what is the right distance away from poverty/disaster?  100 miles?  1000 miles?  Is there a right distance?

Also, when is the appropriate time to return to Haiti?  If its too soon now, when is it appropriate?  A week?  A month?  Clearly, there is no right or correct answer.

Maybe the moral outrage seems misplaced as The Guardian concluded in this article.  “Condemning cruises for sailing carefree into Haiti’s hell makes little sense if we don’t apply the same standards elsewhere”.  “Ironically, this is an occasion when the cruise ships may be doing some good”.

But is Haiti truly better off as a result of cruise ships returning?  Logically speaking, contributing revenue directly to the island and employing people is indeed making Haiti better off.  Also, as Royal Caribbean points out here, the Haiti government wanted them to return.

But make no mistake, its difficult to reconcile the image cruise vacationers enjoying themselves while thousands suffer in Haiti.  Clearly it was not an easy call for Royal Caribbean, but it seems like it does indeed make Haiti better off.  But could more have been done? As this post in Cruise Law News points out, Royal Caribbean (and other cruise lines) can and should do much more to contribute to Haiti’s relief effort.

Here’s an idea.  Why not allow cruise passengers visiting Haiti a way to directly contribute to the recovery efforts?  We’re not talking about simply opening up a checkbook and making a donation.  We are talking about real, hands-on impact.

For example, Royal Caribbean can transport passengers to distressed areas where passengers can help distribute Royal Caribbean sponsored food or water.  Or for medical professionals, volunteer their expertise at a hospital for a day.  Or computer/IT experts can help restore Haiti’s communications infrastructure.  Or educators can teach at a school for a day.  These are only a few examples.  There are many other ways for cruise passengers to help Haiti.

This is a great opportunity for those passengers to truly give back – in person.  What is needed is for Cruise lines like Royal Caribbean to organize and sponsor these ‘volunteer excursions’ and of course, ensure the safety of passengers.

Habitat for Humanity in Haiti (habitat.org)

Habitat for Humanity in Haiti (habitat.org)

This recovery effort will no doubt stretch for many months and years.  Similar to volunteers for Habitat for Humanity, it is not difficult to imagine cruise passengers spending their day helping rebuild a house or school.  The benefits to Haiti are clear.  The goodwill Royal Caribbean will generate will be tremendous.

And the passengers benefit immensely from directly helping a poor nation get back on it’s feet.  All while on vacation!  The idea of volunteer or service during vacation is not new, see here and here.  And as Nicholas Kristof articulated in this NY Times op-ed, helping others is “a basic human pleasure” along with eating.

This is a way for Cruise lines to have a truly meaningful role in helping rebuild Haiti, literally.  Win, win win all around.  How about it Royal Caribbean?